IntelliQueue - How long will your customers wait?
A faster checkout is a perfect way to provide better customer service while improving sales. Without an increase in staffing numbers good queue measurement can provide significant business benefits.
Optimise employee time through predictive queue based checkout opening / closing features. Time is no longer wasted waiting for the next customer to approach the checkout. Understand with certainty when checkout stations should be opened or closed, ensure the shopper experience is positive by ensuring the shortest possible time to pass through the checkout process.
Set and maintain target service levels (min, average and maximum acceptable time in queue). Ensure shoppers don’t walk away due to perceived lack or service. Make sure your queue is an intelligent queue.
Features
- Schedule staff based on typical traffic patterns – align staff with peaks of demand
- Use predictive staff modelling tools based on statistical rolling models correlated to stated requirements
- Locate/move staff relative to real-time service needs
- Determine the required staff to shopper ratios
- Match skill sets of staff to ensure optimum customer service levels
- Measure queue lengths and queue times
- Generate real time alert
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